Frequently asked questions
Luscious Living Co is an Australian owned and operated business. Our HQ is in South Australia with warehouses located in SA & China.
FREE for orders over $100! For orders under $100 a flat fee of $10 is charged.
Please allow 4-14 business days for delivery. Delays may be caused by limited product availability as a result of the ongoing effects of COVID-19. If this is the case, you will be alerted as soon as possible via email. Yet we can assure you, once we receive your order it will be processed within 1-3 business days and on its way! See all Shipping Information here.
Yes we do! We offer a 14-day money back guarantee or exchange on all eligible orders. The guarantee is valid for orders which arrive damaged, broken, the wrong fit or you've simply changed your mind. In such instances please alert us with your concern within 14 days of your product’s arrival to receive the appropriate solution! Please read our Return Policy for more information.
Every brand's sizing varies, which we understand can cause confusion. If you are unsure which size is best for you please contact us with the item/s you are referring to and our attentive support team will help guide you to the best fit!
Please be aware purchases made of two or more products may arrive at different times. Don't worry if this happens, the other item won't be far behind! Items may be kept at different warehouses and are shipped directly to your location. This minimises shipping costs and enables us to provide you with a cheaper price!
We accept all major forms of payment, including credit cards, American Express, Afterpay, ZipPay, PayPal etc.
Our products are not all Australian made, however, our ultimate goal is to supply 100% Australian made products to provide more Australian jobs and support our economy. By purchasing our products, you are directly helping us with our goal to get one step closer to Australian manufacturing – so thank you!
If you have any further questions please feel free to contact our friendly support team via our Contact Us page or directly at hello@lusciouslivingco.com.au
No matter how busy, we will reply within 24-48 hours!